Frequently Asked Questions
I signed up online for a membership, what are my next steps?
Stop in to the front desk whenever you are ready! There is always a member of our staff ready to help. We will get you set up with your scan tag and take your photo. It is quick and easy!
I signed up for a 1 year membership, 12 months have passed and I am still being charged. What happened?
All of our monthly paid contracts enter into a month to month status after you have fulfilled the contract requirements. This means you remain at your same rate for as long as you want! Should you ever need to cancel we require a 30 day written notice, in the form of an email. Any cancellation questions or requests must be sent to our General Manager at firstname.lastname@example.org.
Do you have lockers that I can lock my belongings up in?
Yes, we have daily use lockers available for use to our members. You must provide your own lock and take your belongings with you when you leave. We also offer rental lockers if you would like to leave your stuff overnight. These can be added on to your membership at anytime. If you are interested in adding on a locker, stop at the front desk and we can get you started with one.
Can I access both Capital Fitness locations with my membership?
That depends! Most of our memberships include access to both locations. If you are interested in access to only our West Washington location we have a membership specifically for that. Let us know and we can talk more about all the details!
Where do I park?
Apart from street parking options nearby, we also have a garage located underneath the building. It is $3 for 2 hours or $2 with a prepaid card that can be purchased at the front desk. The entrance is located on N. Butler St. If staff is not present, you can contact our front desk at 608-251-1245 to receive a code to enter the garage.
This policy sets out how we process any personal data we collect from you or that you provide to us through our website and social media sites. We confirm that we will keep your information secure and that we will comply fully with all applicable in USA Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit our sites. By submitting information you are accepting and consenting to the practices described in this policy.
Types of information we may collect from you
We may collect, store and use the following kinds of personal information about individuals who visit and use our website and social media sites:
Information you supply to us. You may supply us with information about you by filling in forms on our website or social media. This includes information you provide when you submit a contact/enquiry form. The information you give us may include, but not limited to, your name, address, e-mail address and phone number.
How we may use the information we collect
We use the information in the following ways:
Information you supply to us. We will use this information:
To provide you with information and/or services that you request from us;
To contact you to provide the information requested.
Disclosure of your information
Any information you provide to us will either be emailed directly to us or may be stored on a secure server.
We do not rent, sell or share personal information about you with other people or non-affiliated companies.
We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Your rights – access to your personal data
You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to email@example.com. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO).